Head of Customer Support

We're looking for a Head of Customer Support to build and lead customer support across Bastion's partner ecosystem. The role sits at the intersection of partner operations, support strategy, and AI-powered tooling. You'll define what Bastion's support obligations look like across each partnership, design the support model, and own the operational infrastructure that holds it all together.

Requirements

• Fielding partner escalations and resolving straightforward issues independently
• Defining what Bastion's support obligations look like across each partnership
• Designing the support model and owning the operational infrastructure that holds it all together
• Building and shipping the scope boundary framework
• Standing up the knowledge base and establishing SLA tracking and reporting

Benefits

• Generous Paid Time Off
• 401k Matching
• Relocation Assistance