Head of Customer Support
FrontifySt. Gallen, Switzerland • London, England, United Kingdom • New York, New York, United States
Posted April 28, 2026
Full Time
About the Company
Frontify is a company that transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns.
Job Description
Frontify is seeking a Head of Customer Support to define and build the next chapter of support at the company, leading a global team and evolving the support system to scale globally. The ideal candidate will have 6+ years in SaaS support, post-sales, or adjacent customer-facing functions, and 3+ years leading a team.
Requirements
- 6+ years in SaaS support, post-sales, or adjacent customer-facing functions
- 3+ years leading a team
- Experience in building or transforming a support function
- Managed experienced teams in the past
- Deployed AI and automation in support operations
Benefits
- Minimum of 25 days annual leave per year
- Parental, family care, and bereavement leave
- Daily sickness benefits and accident insurance
- Paid educational and wellbeing days off
- Wellbeing, learning and development, and commuter allowance
- Home office setup budget
- Pension fund with 60% contributions paid by Frontify
- Access to exclusive perks and discounts from hundreds of top brands
- Workation: Work from inspiring locations around the world for up to 45 days per year
- Invite to our summer company meet-up
