Head of Customer Support
WhitecollarsLondon, England, United Kingdom
Posted March 20, 2026
Full Time
About the Company
Whitecollars is a global human‑resources consulting and recruitment agency that delivers affordable, flat‑fee recruitment solutions and customized HR services to accelerate business growth. Our core focus is building organizational resilience by sourcing and developing extraordinary talent that aligns with clients’ strategic objectives. We differentiate ourselves through a people‑first approach, high customer‑satisfaction rates of 98 %, and a proven ability to reduce time, budget, and resource pressures for our clients.
Job Description
Our client is seeking a strategic and hands-on Head of Customer Support to architect, build, and scale a world-class support function for enterprise SaaS customers in the EV charging infrastructure and fleet electrification industry.
Requirements
- 5+ years in customer/technical support or customer operations within a B2B or enterprise SaaS environment.
- Proven experience building or significantly scaling a support function (processes, systems, or teams).
- Demonstrated ability in leveraging AI and automation within a support context.
- Strong track record of cross-functional collaboration with Product and Engineering teams.
- Experience balancing long-term strategic planning with day-to-day operational execution.
- Background supporting technically complex, mission-critical software platforms is highly preferred.
Benefits
- 401k Matching
- Retirement Plan
