Head of Technical Operations

Baton is seeking a Technical Support Leader to own the vision, strategy, and execution of Baton's Production Support function, ensuring platform reliability, operational excellence, and exceptional customer experiences as we scale.

Requirements

• Leadership & Team Development: Lead and mentor a high-performing Production Support Engineering team, fostering a culture of ownership, empathy, and continuous improvements
• Operational Excellence: Design and implement comprehensive runbooks, processes, and operational documentation
• Strategic Initiatives: Define the team's charter, transforming Production Support towards a hybrid Site Reliability Engineering (SRE) / Technical Solutions Engineering model
• Minimum Qualifications: 7+ years of experience in technical support, DevOps, or Site Reliability Engineering

Benefits

• Competitive Base Salary + Cash Bonus Structure
• Annual Company Bonus + Long Term Incentive Plan
• 401k with Matching
• Hybrid Work Schedule
• Medical, Dental, and Vision Health Coverage
• Employee Stock Purchase Program (15% discount to market value)