Strategic Account Manager
Baxter PlanningAustin, Texas, United States
Posted December 16, 2025
Full Time
About the Company
Baxter Planning is a global leader in Service Supply Chain software, offering an end-to-end platform called BaxterPredict to optimize service parts planning, execution, and resolution. Leveraging purpose-built technology, award-winning AI, and practitioner expertise, the company delivers superior customer experiences and fosters business growth for innovative enterprises worldwide.
Job Description
The Strategic Account Manager will be the primary owner of the strategy and executive-level relationship for a defined portfolio of key customer accounts. This individual will be accountable for maintaining and growing customer value, managing strategic initiatives, driving adoption and engagement of the BaxterPredict platform, and ensuring customer satisfaction and retention.
Requirements
- 10+ years in a customer-facing role, preferably in SaaS, Professional Services, or Strategic Account Management.
- Strategic thinker with high business acumen and customer empathy.
- Excellent written and verbal communication skills, including executive presence.
- Strong project management and cross-functional coordination skills.
- Proven ability to manage enterprise or strategic accounts with complex, multi-threaded relationships.
- Experience with Salesforce or other CRM/account planning tools.
- Familiarity with service agreements, change management processes, and value tracking.
- Ability to learn and scale various IT/AI tools to drive process/reporting efficiencies.
- Bachelor’s degree in Business, Technology, or related field.
