Travel Consultant ERM, Costa Rica

The Travel Consultant, ERM is responsible for accurately and efficiently handling incoming contacts requests and providing active travel consultation towards business customers.

Requirements

• Proven experience in ERM, marine, offshore, or crew travel environments
• Hands-on expertise managing crew movements, rotations, and disruption handling
• Strong attention to detail with the ability to perform accurately under pressure
• Demonstrated ability to collaborate effectively within a global, multi-regional operations setup
• Relevant skills in GDS Amadeus
• Strong verbal and written communication skills in English
• Demonstrated understanding of customer servicing excellence
• Solid working knowledge of the travel industry, policies, procedures, and processes

Benefits

• Flexible working hours
• Work-from-home or remote opportunities
• Generous vacation days
• Compensation package with mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• Inclusive work environment where diversity is celebrated