Global IT Support Manager
BDAWoodinville, Washington, United States
Posted January 14, 2026
110000 - 130000 USD year
Full Time
About the Company
BDA is more than a workplace - it's a family. For more than four decades we’ve promoted a vibrant and welcoming culture that not only accepts but demands you to be different.
Job Description
BDA is seeking an experienced Global IT Support Manager to lead BDA's worldwide support operations across 30+ locations in AMER, APAC, and EMEA. This leader drives zero-touch support capabilities, automation, AI-enabled troubleshooting, and modern technology asset management.
Requirements
- 6+ years of IT Support experience in a global or enterprise environment
- 3+ years leading or supervising IT Support teams, preferably across multiple regions
- Experience supporting Microsoft 365, Exchange, Azure AD, modern endpoint management, and SaaS ecosystems
- Hands-on experience with modern deployment and management platforms (Intune, Autopilot, JAMF, Meraki Systems Manager)
- Proficiency in system and network troubleshooting, permissions, access control, and identity management
- Experience with global asset management, inventories, refresh programs, and automated provisioning
- Ability to analyze system health, performance trends, support metrics, and ticket insights
- Experience applying OS and firmware updates, automated patching, and security-compliant maintenance
- Strong familiarity with ITSM tools, ticketing workflows, knowledge base management, and SLA governance
- ITIL certification or Microsoft certifications (preferred)
- Experience introducing automation, AI-driven tools, or digital workplace improvements (preferred)
Benefits
- robust PTO
- vacation
- paid volunteer day
- holidays
- summer Fridays
- Benefits
- medical
- dental
- vision
- life
- AD&D insurance
- 401k
- tuition reimbursement
- mental health and financial wellness programs
- professional development opportunities
