Client Success Manager Lead – BizApps Managed Services (Microsoft Dynamics 365 BC/F&O/CE, NetSuite, Power Platform)

Client Success Manager Lead role at BDO, responsible for leading client success strategy, governance, and delivery excellence across a portfolio of Microsoft Business Applications (Dynamics 365, Power Platform, NetSuite) engagements.

Requirements

• 8–12+ years of experience in Client Success / Customer Success
• Technology consulting or delivery leadership experience
• ERP/CRM (Microsoft or Oracle preferred)
• Experience and product knowledge of Microsoft Dynamics 365 (F&O, CE and/or Business Central) and/or Power Platform and/or NetSuite
• Previous experience managing a team of direct reports
• Proven experience managing multiple (25+) client portfolios and senior stakeholders
• Strong background in project/program management and managed services delivery
• Leadership & Business Skills
• Bachelor’s degree in Information Technology, Business, Engineering, or related field
• Preferred certifications: PMP, Agile (CSM/SAFe), ITIL, Microsoft certifications (Dynamics 365 / Power Platform), Oracle certifications (Netsuite)

Benefits

• Competitive total cash compensation
• Flexible benefits from day one
• Market leading personal time off policy
• Reimbursement for wellness initiatives that fit your lifestyle
• Support for local and national charity initiatives
• Opportunities for learning and development
• Personal goals achievement support outside of the office and making an impact on your community