Team Head

The Team Head is responsible for managing the Customer Contact Center's operational requirements to ensure its readiness to serve BDO customers prior to the implementation of any new product or service.

Requirements

• Monitor, track and forecast work volumes to ensure the unit is well capacitized
• Build and maintain strong partnerships with Product/System Owners, and Contact Center Units to successfully plan, organize, and monitor completion of all business projects within agreed timelines
• Accurate and timely release of relevant documentation for Contact Center use (ie. PPC, Service Agreement)
• Compliance to legal and regulatory requirements, operating policies and procedures

Benefits

• Equal opportunity to all qualified candidates