Team Head
BDO UnibankCebu City, Philippines
Posted October 18, 2025
Full Time
About the Company
BDO Unibank is a full-service universal bank in the Philippines offering a wide range of products including lending, deposits, foreign exchange, and investments. With over 1,600 branches and 4,500 ATMs nationwide, BDO is known for its customer-focused approach and strong distribution network. As the country's largest bank by total resources, BDO continues to expand through acquisitions and organic growth, providing a comprehensive financial services platform.
Job Description
The Team Head will manage a team of 10-15 Customer Service Officers, responsible for customer service delivery through various channels. The role involves monitoring team performance, coaching and mentoring, and ensuring consistent high-quality customer service. The Team Lead will collaborate with the In-house Services Manager to optimize operational efficiency and manpower.
Requirements
- Bachelor’s degree
- 3+ years of Customer Service experience in banking or financial account
- Strong People Management, work and time management, oral and written communication skills
- Excellent Problem Solving, Negotiation, and Decision-making skills
Benefits
- Equal Opportunity
