Customer Success Manager

We are a leading transformational AI platform in the HR technology industry, enabling enterprise companies to create better and fairer talent decisions – by accelerating their recruiting processes, unlocking successful internal mobility opportunities, enabling smarter upskilling initiatives, and facilitating agile workforce planning.

Requirements

• 4+ years of proven customer success or account management experience with enterprise customers, with responsibility for upsell, expansion, and renewal
• Demonstrable experience in a customer success, consulting, or account management role that includes issue resolution and escalation management
• Proven ability to build strong relationships with customers at the Executive level
• Proven ability to engage across corporate functions including Sales, Marketing, Professional Services, Customer Support, and Product Management
• Excellent verbal, presentation, and written communication skills comfortable chairing executive meetings and hosting webinars
• Comfortable working with a global team and global customers, adept at managing workloads across time zones

Benefits

• Paid Time Off
• Retirement Plan
• 401k Matching
• Generous Parental Leave