Customer Support Specialist
Bella&BonaGermany
Posted February 21, 2026
Full Time
About the Company
Fast-growing startup environment with a customer-centric approach, competitive salary, and hybrid/flexible work setup.
Job Description
Customer Support Specialist for German-speaking B2B clients, handling inquiries via email, phone, and chat, and ensuring seamless customer experience.
Requirements
- Native or fluent German, C2 level
- Good English communication skills
- 1 to 3 years of experience in Customer Support, B2B experience preferred
- Experience working with SLAs and performance targets
- Structured and analytical mindset, ability to prioritize under pressure
- Strong problem-solving skills and calm approach in fast-paced environments
- Customer-first mindset with accountability and ownership
- Experience with CRM and ticketing systems such as Zendesk, HubSpot, or Intercom
- Experience contributing to support documentation or knowledge base development
- Familiarity with CSAT surveys or NPS tracking
Benefits
- Competitive salary
- Hybrid/flexible work setup
- Dynamic and international team
- Free or discounted Bella & Bona meals
