Customer Support Agent

We’re not your average benefits platform – we’re the driving force that uplifts people’s lives. Our mission is to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond. As a Customer Support Agent, you’ll be the voice of our product, supporting our customers through a range of technical and product-related challenges with empathy, efficiency, and a problem-solving mindset.

Requirements

• 1-2+ years of experience in customer service in a fast-moving B2B SaaS company
• Excellent written and verbal communication skills
• Strong analytical thinking and problem-solving ability
• Solid technical aptitude - you enjoy digging into details and finding answers
• Familiarity with tools like Intercom, Jira, or other CRM and ticketing platforms
• Excellent organisational skills - you know how to manage your time, prioritise effectively, and stay on top of your queue

Benefits

• £30,000 base salary
• Bonus scheme designed to reward and recognise high performance
• £100 monthly personal Ben Balance
• Weekly lunch provided in office
• 28 days of holidays a year plus bank holidays
• Day off for your birthday
• Work-from-abroad scheme
• Enhanced parental leave and workplace nursery scheme
• Comprehensive Private Medical Insurance
• Funded Life Assurance cover
• Comprehensive and tailored mental health support and professional coaching