Support Manager

Our Mission: we're the unordinary force that uplifts people's lives. Our technology is the link that connects the entire benefits ecosystem. Your Mission: drive efficiency, enhance customer satisfaction, and foster innovation within our support ecosystem.

Requirements

• Building and implementing data-driven strategies to continuously improve support efficiency and effectiveness
• Creating and monitoring key performance metrics to drive actionable insights and support decision-making
• Delivering AI-first adoption techniques to streamline support processes and enhance customer experiences
• Supporting and managing a team of 6+ support professionals, fostering their growth and development
• Developing and executing capacity planning strategies to maintain optimal support workload
• Building strong relationships with key stakeholders to amplify the voice of the customer in product development
• Managing incidents and deploying swift, effective action plans to maintain healthy support operations
• Translating company vision, OKRs, and business requirements into actionable support strategies

Benefits

• Competitive base salary + equity
• £100 monthly personal Ben Balance
• £500 annual Learning & Development allowance
• £500 work from home set up allowance
• Weekly lunch provided in office
• 28 days of holidays a year
• Generous work-from-anywhere scheme
• Enhanced parental leave and workplace nursery scheme
• Comprehensive and tailored mental health support
• Access to a choice of fitness memberships
• Comprehensive Private Medical Insurance
• Funded Life Assurance cover
• Team activities