Customer Service OOH Agent

Customer Service Agent is responsible for delivering high-quality, customer-focused support across a range of Local and Central Government contracts.

Requirements

• Great interpersonal skills and a genuine desire to connect with and support others
• Compassionate and professional approach when dealing with vulnerable customers
• Strong problem-solving skills and the drive to take ownership of issues through to resolution
• Ability to work to targets and deadlines while maintaining quality service
• Leads by example and contributes positively to team culture

Benefits

• Friendly, supportive and progressive work culture and environment.
• 25 days annual leave plus bank holidays
• Annual Mears Fun Day
• Volunteering Leave
• Staff perks with Mears Rewards
• Employee Assistance Programme
• Mental Health First Aider Network
• Employee of the Month Award (Departmental)
• Extensive L&D Programme
• Mears Amazing Employee Awards
• Subsidised Eye Tests and cost towards glasses for DSE use
• Employee Networks and Sub-Forums
• Canteen and payable gym available