Strategic Success Manager

BenchPrep is seeking a Strategic Success Manager to renew and grow customer relationships, manage contract cycles, and identify upsell opportunities. The successful candidate will have 7+ years of experience in a customer-facing role at a SaaS company, strong relationship-building skills, and a track record of achieving growth targets.

Requirements

• 7+ years of work experience at a SaaS company in a customer-facing role supporting complex, technical products
• Strong ability to build relationships with C-level executives and decision-makers.
• Exceptional communication and negotiation skills, with a focus on contracts and renewals.
• Strategic thinker with a track record of achieving growth targets.
• Excellent time management, organizational, and prioritization skills.
• A passion for driving customer success and aligning business goals.
• Willingness to travel to customer locations and company retreats as needed (up to 50%)

Benefits

• Medical insurance covering 80% of premiums for you and your dependents.
• Dental, Vision, Short & Long Term Disability, Life Insurance and other Voluntary benefits.
• 401(K) Safe Harbor Non-Elective 3% Contribution
• Flex PTO (our version of unlimited PTO), Wellness Days, Birthday PTO, Winter Break + a generous company holiday calendar
• Annual Learning Stipend of $1,200
• Parental Leave
• $500 towards workstation setup upon hire, and a monthly stipend for other expenses after that