Technical Support Engineer

Join Bentley Systems’ Global Product Support organization as a Technical Support Engineer, delivering expert technical guidance across Bentley’s product portfolio. This role is ideal for engineers passionate about solving complex technical challenges, working directly with customers, and continuously developing expertise in networking, infrastructure, and enterprise-scale systems.

Requirements

• Act as the main technical support contact for users, resolving issues across Bentley products via phone, email, and web support.
• Collaborate with global teams to diagnose, troubleshoot, and resolve complex issues in real-world enterprise environments.
• Identify, troubleshoot, and escalate advanced software and networking problems as necessary.
• Keep precise records of user support cases and share relevant documentation with users.
• Utilise troubleshooting methods and tools to assess reported problems.
• Participate in daily team stand-ups, continuously improving processes and product understanding.
• Prioritise and manage support cases with timely updates, communication, and follow-through.
• Reproduce issues in test environments, including simulation of network topologies and application configurations.
• Share expertise internally and participate in community-driven support initiatives.
• Continuously upskill on product updates, enterprise networking concepts, and troubleshooting techniques.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k Matching
• Paid time off
• Holidays