Join Bentley Systems' Global Product Support organization as a Technical Support Engineer, providing expert technical guidance across Bentley's product portfolio while collaborating with global teams to diagnose, troubleshoot, and resolve complex issues in real-world enterprise environments.
Requirements
- 4+ years of technical support experience, preferably in SaaS, global or enterprise environments
- Bachelor's degree in engineering, IT, Computer Science, or a related field
- Experience supporting enterprise software platforms or document management systems
- Excellent written and verbal communication skills, capable of simplifying complex topics
- Strong troubleshooting mindset with a user centric approach and high emotional intelligence
- Solid networking fundamentals: DNS, TCP/IP, firewalls, load balancing, authentication flows, client server connectivity, and general Windows networking
- Ability to interpret logs, traces, and error messages to identify root cause across application, system, and network layers
- Proven experience in log analysis, including troubleshooting using Wireshark and reviewing Fiddler logs
- Experience with Microsoft SQL Server, Oracle, and Windows Server environments
- Strong teamwork, documentation, and prioritisation skills
- Experience supporting enterprise systems in complex, distributed, or segmented network environments
- Familiarity with IIS, cloud based deployments, engineering/AEC software, or enterprise infrastructure tools
- Hands on experience with ProjectWise infrastructure or similar large scale engineering systems
Benefits
- A great Team and culture
- An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
- An attractive salary and benefits package
- A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
- A company committed to making a real difference by advancing the worldâs infrastructure for better quality of life
