Technical Support Engineer

Bentley Systems is seeking a Technical Support Engineer to become a valued member of the AssetWise team. The role involves providing timely responses to users for technical issues via email, web, and phone, and managing client inquiries and documenting incidents via an online case management tool and knowledge base.

Requirements

• Providing timely responses to Users for technical issues via emails, web, and phone for one product line
• Managing client inquiries and accurately documenting incidents via an online case management tool & knowledge base
• Performing troubleshooting to diagnose the root cause and resolve the issue quickly and effectively.
• Creating clear and accurate contributions to Bentley Community forum posts, knowledge base articles, and wikis
• Leverages knowledge related to industry/product/solution trends to provide input to the product team
• Participate in Global Support project initiatives
• Participate on local and global internal team communication forums

Benefits

• Flexible working hours
• Opportunity to work with a global, multicultural environment