Senior Manager - Service Desk
Berkadia Services India Private LimitedHyderabad, Telangana, India
Posted March 16, 2026
Full Time
About the Company
Berkadia is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients.
Job Description
The Senior Manager - Service Desk role is responsible for the strategic evolution and operational excellence of Berkadia's Service Desk, leading the transformation from a traditional support model to an AI-enabled, insight-driven, self-service-first organization. This role owns the reduction of recurring issues, expansion of intelligent automation, and proactive elimination of support demand while ensuring high-quality support for Berkadia's global user community.
Requirements
- Bachelor's degree in information technology, Computer Science, or a related field.
- Over all 10+ years of work experience
- 7+ years of experience in a similar position
- Experience supporting US & India user bases is preferred.
Benefits
- Leaves: Berkadia offers a comprehensive leave policy that not only helps you to plan holidays and personal milestones, but also covers exigencies such as sickness and bereavement.
- Transportation: Berkadia offers free transportation to every employee, irrespective of their shift timings.
- Medical Insurance: Berkadia has an inclusive medical insurance policy that covers the family members of the employees, including parents.
- Learn while you Earn: Berkadia encourages employees to learn new skills by sponsoring degrees, certifications, training, and workshops.
- Wellness: Berkadia has an extensive wellness program that includes annual health check, eye checkup, dental screening, OPD reimbursement, and Employee Assistance Program.
