Berkadia is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients.
The Senior Manager - Service Desk role is responsible for the strategic evolution and operational excellence of Berkadia's Service Desk, leading the transformation from a traditional support model to an AI-enabled, insight-driven, self-service-first organization. This role owns the reduction of recurring issues, expansion of intelligent automation, and proactive elimination of support demand while ensuring high-quality support for Berkadia's global user community.
Berkadia is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients.
Insight Enterprises