SERVICE DESK AGENT

PDI Technologies empowers leading convenience retail and petroleum brands with cutting-edge technology solutions. The Service Desk Agent role involves processing support issues for clients, provisioning access to internal systems, and providing hardware/software support.

Requirements

• Customer-first Mentality with attention to Detail
• Excellent Problem-Solving Skills
• Excellent Time Management and Communication Skills
• Ability to work with a variety of customers and vendors
• Understanding of hardware and software troubleshooting
• Understanding of Microsoft Applications
• Understanding of browser troubleshooting
• High school diploma or GED

Benefits

• Competitive salary
• Market-competitive benefits
• Quarterly perks program
• Time off
• Hybrid working arrangements
• Continuous learning
• Professional certifications
• Leadership development opportunities