Service Desk Technician

BEST Logistics Group seeks a skilled IT Service Desk Technician to provide technical support to end users through incident resolution, request fulfillment, and troubleshooting of hardware, software, and networking issues.

Requirements

• Provide Tier 1–2 technical support for laptops, printers, and peripherals, both onsite and remotely.
• Monitor, troubleshoot, and resolve tickets using an IT service desk/ticketing system.
• Configure, image, and deploy Windows-based workstations using standard tools and cloning methods.
• Support user accounts, licensing, and collaboration tools within Microsoft 365.
• Perform hardware diagnostics, repairs, and upgrades on laptop systems.
• Assist with application and ERP system troubleshooting, escalating to higher-level support teams when necessary.
• Document issues, resolutions, and knowledge-base updates to improve service response.
• Support basic Windows Server and Active Directory tasks, including account provisioning and permissions.