Senior Field Support Technician

Responsible for delivering world class field support services across all BILH entities and its affiliates. Ensures proper operation and support of PC's, printers, peripherals, and mobile devices.

Requirements

• High School diploma or GED required
• 3-5 years related work experience required in 3 plus years of Service Desk/Field/IT Support experience supporting a large enterprise of end users in a complex MS Windows / MS Office environment
• Certificate 1 A+ Certification preferred
• Moderate Knowledge of various Operating systems (OS) including but not limited to Windows 10 and MAC OS is required
• Knowledge of various mobile devices is required, including but not limited to: iOS and Android platforms is required
• Knowledge of Network fundamentals is required
• Solid experience of Citrix Systems application is required
• Solid experience with Microsoft infrastructure (Windows, Active Directory, Exchange, etc.) is required
• Solid experience of Microsoft O365 applications is required
• Ability to learn quickly and retain knowledge of a wide variety of systems
• Knowledge and experience with ITSM systems such as Service Now or Remedy

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Retirement Plan
• Paid Time Off
• Holiday Pay
• Health Savings Account (HSA)