Senior Customer Success Manager

We are seeking a highly experienced Senior Customer Success Manager to build strong, long-term relationships with Bettercomp’s most significant enterprise customers, focusing on driving business value from onboarding through renewal.

Requirements

• Minimum of 10 years of experience in a Customer Success Manager role for a SaaS company in the Compensation industry, or 10 years of direct experience in a compensation consultant or practitioner role for large enterprise companies
• Proven track record of owning customer relationships throughout the lifecycle
• Tech-savvy to be able to align Bettercomp product functionality with complex customer requirements
• Ability to advise and share best practice approaches with enterprise compensation teams
• Excellent communication skills (verbal and written), with the ability to navigate tough interactions
• Exceptional ability to nurture positive business relationships
• Understand complex customer compensation concerns and needs regarding the use of Bettercomp, and the ability to collaborate on troubleshooting issues as needed
• Excellent problem-solving skills for tackling the most complex situations
• Integrity and ability to show the highest level of confidentiality when working with sensitive data
• Proven success in a collaborative, team-oriented environment
• High level of integrity and commitment to scale an early-stage business
• Ability to work remotely and stay focused
• Experience with Excel, Google Suite, and Salesforce is a plus

Benefits

• Competitive compensation package
• Flexible PTO
• Generous company holidays
• Comprehensive health, dental, and vision insurance
• 401(k) with company match