Senior Customer Success Manager

We're hiring a Senior Customer Success Manager to partner with strategic customers, drive long-term retention and expansion, and help shape how Customer Success scales at Mixmax.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a related SaaS role
• Proven track record managing strategic accounts with strong retention and expansion performance
• Strong product acumen and the ability to quickly become a trusted product expert
• Analytical mindset with experience using customer health, usage, and engagement data to drive decisions
• Experience working cross-functionally with Sales, Product, and Engineering teams
• High ownership and comfort operating independently in a fast-moving remote environment
• Familiarity with tools like Salesforce, Gainsight, Vitally, or similar CS platforms

Benefits

• Competitive compensation
• Meaningful equity
• Flexible time off
• Remote-first culture with async-friendly workflows
• High-autonomy environment focused on quality, ownership, and momentum