Senior Service Operations Manager, Customer Support

The Senior Service Operations Manager leads and optimizes end-to-end service operations to ensure high service quality, operational efficiency, and a strong customer experience.

Requirements

• Bachelor's degree in Operations, Engineering, Business, or related field
• MBA or advanced degree preferred
• 8 to 12+ years in service operations, customer support, or operational leadership
• 3 to 5+ years managing teams in a senior operations role
• Experience in field service, repair operations, or aftermarket support environments

Benefits

• Medical & Dental Premiums
• 401(k) with Generous Match
• Life Insurance / Long Term Disability
• Ancillary Insurances
• Generous Paid Time Off
• Company Holidays
• Performance-Based Bonus