Senior Customer Operations Manager
HertzNewark, New Jersey, United States
Posted April 2, 2026
70000 - 70000 USD
Full Time
About the Company
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.
Job Description
The Senior Customer Operations Manager focuses on front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team.
Requirements
- Oversee Customer Operations Managers and other customer operations employees
- Manage daily customer operations, fleet availability, and revenue generation for the assigned function
- Resolve customer issues, ensuring a positive customer experience
- Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Benefits
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Up to 40% off the base rate of any standard Hertz Rental
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more