Customer Operations Manager
HertzKansas City, Missouri, United States
Posted March 31, 2026
Full Time
About the Company
Hertz is a global mobility company operating car rental brands such as Hertz, Dollar, and Thrifty across multiple continents. Known for its innovative products and wide selection of top-rated vehicles, Hertz offers a seamless rental experience through thousands of convenient locations and a free loyalty program. The company also operates international car sharing businesses and sells vehicles to consumers.
Job Description
The Customer Operations Manager is responsible for front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and oversees a brand or department to ensure maximum performance.
Requirements
- 1-3 years' experience in Customer Service or Operations
- Moderate proficiency in Microsoft Office Suite
- High School Diploma required, Bachelor's Degree preferred
Benefits
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness