Customer Operations Manager
HertzSanta Ana, California, United States
Posted April 7, 2026
70004 - 70004 USD
Full Time
About the Company
Hertz is a global mobility company operating car rental brands such as Hertz, Dollar, and Thrifty across multiple continents. Known for its innovative products and wide selection of top-rated vehicles, Hertz offers a seamless rental experience through thousands of convenient locations and a free loyalty program. The company also operates international car sharing businesses and sells vehicles to consumers.
Job Description
The Customer Operations Manager directs front-of-the-house processes, customer service, and revenue generation as a leader on the Customer Operations team, providing overall leadership to customer operations employees and driving productivity improvements.
Requirements
- 1-3 years' experience in Customer Service or Operations
- High School Diploma required, Bachelor's Degree preferred
- Moderate proficiency in Microsoft Office Suite
- Ability to collaborate with internal and external stakeholders
- Excellent verbal and written communication skills
- Results driven, ability to make decisions and help solve problems
Benefits
- Up to 40% off the base rate of any standard Hertz Rental
- Medical, Dental & Vision plan options
- Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more