Technical Support Analyst
BGISMarkham, Ontario, Canada • Toronto, Ontario, Canada
Posted January 13, 2026
45968 - 57461 CAD year
Full Time
About the Company
BGIS is a global leader in integrated facility management services, managing over 600 million square feet of facilities across diverse sectors including government, healthcare, and data centers. With a team of over 10,000 professionals, BGIS offers comprehensive solutions in project delivery, energy sustainability, building performance, workplace advisory, and real estate management. The company's expertise in critical environments and data center management sets it apart as a distinctive player in the industry.
Job Description
The Technical Support Analyst provides technical assistance and support to end users, ensuring prompt resolution of a wide range of requests including hardware, software, printing and networking issues.
Requirements
- 2+ years of experience in a desktop support, IT support, or comparable role
- Highly developed troubleshooting/problem solving skills
- In depth knowledge of the latest Windows operating systems
- In depth knowledge supporting Windows applications (Word, Excel, Outlook, Teams, Internet Explorer/Edge, etc.)
- Comprehensive knowledge of local and wide area networking (i.e. TCP/IP, DHCP, DNS, VPN, etc.)
- Hands-on experience administering Microsoft 365
- Hands-on experience administering device endpoint management tools (e.g. SCCM, InTune)
- Knowledge of Microsoft Active Directory and/or Entra ID
- Knowledge of Windows Autopilot
- Knowledge of security practices and tools
- Knowledge of Microsoft Azure and/or AWS is nice to have
- Knowledge of macOS is nice to have
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
