Manager, Clinical Support

The Manager, Clinical Support leads a regional Clinical Support Specialist team and directly impacts care as the trusted front-line leader in our virtual care model.

Requirements

• 2+ years progressive leadership experience delivering customer success and/or patient care support and familiarity managing high volume chat & ticket-based systems.
• Data-driven problem solver who is capable of identifying trends to manage competing priorities and delivering results against agreed-upon deadlines.
• Ability to ensure team members are achieving desired service levels and taking corrective action, as necessary.

Benefits

• Discretionary PTO + 8.5 days of additional sick time + 10 paid holidays
• 100% Employer Paid Medical, Dental, and Vision Insurance
• Employer Paid STD & LTD
• 401k
• $50 monthly Remote Work Stipend