Regional Operations Director

The Regional Operations Director provides strategic leadership and direction to all patient-facing non-clinical teams in their respective region, working closely with leaders across other departments to evolve workflows, patient experience standards, policies and goals, conducting staff meetings, evaluating staff and operational performance, and setting budgets.

Requirements

• Proven experience in a senior-level Patient Operations, Clinical Operations, or Customer Support role at a high growth healthcare delivery organization.
• At least 5-8 years experience directly managing staff.
• Data-driven, patient-first decision maker with strong operational and financial acumen in a healthcare delivery environment.
• Excellent team-building, adaptable leadership, and cross-departmental communication skills in a remote-first environment.
• A proven track record of driving operational improvements and streamlining processes.
• Ability to lead and implement organizational changes and new initiatives smoothly.
• Skilled problem solver who is capable of working in a fast-paced environment and managing competing priorities alongside a clinical counterpart.
• Comfort context switching to synthesize information and lead discussion with diverse stakeholders, including clinicians, front-line personnel, and senior executives.
• Expert in time management and planning in an environment where flexibility is needed to adapt to the industry and business needs.
• The ability to set a vision, execute on a strategy, and roll up your sleeves to get into the details when necessary.
• Deep analytical, pragmatic and adaptable mindset, with the ability to evaluate complex data and make recommendations.

Benefits

• Health benefits (Medical, Dental and Vision).
• Discretionary time off, paid sick time, holiday pay, paid parental leave
• Talented and fun coworkers who are passionate about addiction treatment.
• The opportunity to be part of a mission driven company and make a difference in patients’ lives.