As a Director of Customer Success, you will oversee and support a team of Customer Success Managers, ensuring they have the tools, processes, and strategies needed to drive client success and maximize revenue. You will play a key role in improving team performance, optimizing client engagement, and scaling business growth through strong relationship management and process improvements.
Requirements
- Experience in advertising technology or a related field
- 6+ years of experience in a DSP/programmatic work environment
- 3+ years of experience with people management
- Ability to adapt quickly to a rapidly changing technology environment
- Ability to thrive in a fast-paced, digital environment
- Excellent written and verbal communication, organizational, & time management skills
- A passion for achieving higher levels of growth and development with Bidease
- Ability to assist, manage and abide by client’s needs and work with complaints in a concise and respectful manner
- Comfortable working with multiple clients and accounts at a time across a diverse set of industries
- Ability to analyze and interpret significant amounts of data
- Ability to speak, read, and write in English fluently
Benefits