Director of Customer Success

As a Director of Customer Success, you will oversee and support a team of Customer Success Managers, ensuring they have the tools, processes, and strategies needed to drive client success and maximize revenue. You will play a key role in improving team performance, optimizing client engagement, and scaling business growth through strong relationship management and process improvements.

Requirements

• Experience in advertising technology or a related field
• 6+ years of experience in a DSP/programmatic work environment
• 3+ years of experience with people management
• Ability to adapt quickly to a rapidly changing technology environment
• Ability to thrive in a fast-paced, digital environment
• Excellent written and verbal communication, organizational, & time management skills
• A passion for achieving higher levels of growth and development with Bidease
• Ability to assist, manage and abide by client’s needs and work with complaints in a concise and respectful manner
• Comfortable working with multiple clients and accounts at a time across a diverse set of industries
• Ability to analyze and interpret significant amounts of data
• Ability to speak, read, and write in English fluently

Benefits

• Biannual bonus