Director of Customer Success

Bikky is seeking a Director of Customer Success to helm the Customer Success team, enabling restaurant brands to build better, more resilient businesses through their data. The role will be responsible for ensuring customers realize the full value of Bikky's platform, and will partner closely with Product, Sales, Data Operations, and the founders to translate customer needs into better products, stronger customer relationships, and long-term revenue growth.

Requirements

• 8+ years of experience in Customer Success, Account Management, or similar customer-facing roles within B2B SaaS
• 3+ years leading a team
• Experience working with data and helping customers translate analytics into business decisions
• Experience managing complex enterprise customer relationships
• Strong cross-functional instincts and experience partnering with Product, Sales, and Engineering teams

Benefits

• Generous equity compensation
• Top tier healthcare
• Ability to participate in a 401k
• Flexible vacation policy