Senior Onboarding Manager 🇫🇷
BigblueParis, Ile-de-France, France • Madrid, Community of Madrid, Spain
Posted March 27, 2022
Full Time
About the Company
Bigblue is a leading e-commerce fulfillment solution provider, empowering brands with a scalable warehouse network to enhance delivery experiences and boost sales. Specializing in logistics, B2B and D2C operations, Bigblue offers comprehensive third-party logistics (3PL) services including storage, transportation, and supply chain management. The company stands out by supporting independent brands against industry giants like Amazon, ensuring customer retention and a seamless post-purchase experience.
Job Description
Bigblue is seeking a Senior Onboarding Manager to lead and improve customer onboarding experiences, focusing on increasing customer satisfaction and loyalty. The role involves coaching, advising, building trust, and ensuring a positive experience throughout the key account stage, from signup to first success. This position is key to driving customer growth and strengthening relationships with 500+ European brands.
Requirements
- min 3+ years experience in a client-facing role
- Exceptional organizational & time management skills
- Fluent in 🇫🇷 and 🇬🇧
- Analytical mindset
- Quick learner
- Customer ultra-centricity
Benefits
- Health insurance coverage
- ClassPass membership
- MacBook or setup
- Full health insurance
- Opportunities for growth and learning
