Principal Premium Support Engineer

BigID is seeking a Principal Premium Support Engineer to join our team. This is a hands-on, client-facing support role where you will be responsible for providing exceptional product assistance, troubleshooting and researching product issues, and collaborating effectively with diverse internal teams and external customers.

Requirements

• 6+ years of experience in information technology or technical product support
• Meaningful experience with the installation, configuration, and management of UNIX or Linux-based Operating Systems
• Excellent communication and organization skills
• Strong troubleshooting skills and a methodical approach to issue resolution
• Dedication to expertly resolving challenging issues and building strong customer loyalty

Benefits

• Equity participation
• Hybrid work
• Opportunities for professional growth
• Team fun & company outings
• Statutory benefits and leave benefits
• Health Insurance coverage