Customer Success Manager, Mid-Market

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. At Birdeye, innovation isn't just a goal – it's our driving force. We are seeking a Customer Success Manager, Mid-Market to join our team.

Requirements

• Manage entire onboarding process, from initial kick off to final implementation review meeting
• Drive user and product adoption of all purchased features
• Identify upsell opportunities in order to grow accounts
• Develop strong relationships with customers and internal cross-functional teams (product, sales, support, etc.)
• Coordinate with client's IT department to ensure all automation and integrations are complete
• Follow up on client requests and ensure the client is informed along the way
• Weekly sync-up with clients on onboarding progress
• Ability to understand new features and train clients accordingly
• Quarterly Business Reviews with clients which also includes creating the review presentation
• Dive head-first into integration issues, information mapping, or other technical issues
• Run Database Queries for additional reporting needs