Service Desk - Engineer-Cloud & Infra Engg
BirlasoftMumbai, Maharashtra, India • Pune, Maharashtra, India
Posted April 10, 2026
Full Time
About the Company
Birlasoft reimagines business processes through domain expertise, enterprise solutions, and digital technologies convergence.
Job Description
Provide technical assistance to clients as the first point of contact for the IT Service Desk, handle issues, and escalate to proper teams as needed.
Requirements
- 5-7 years of experience
- Excellent communication skill
- Strong experience and background in Global Service Desk
- Strong experience and knowledge of ITIL Process
- Active Directory-O365 is Required
- MIM Process Knowledge