Service Desk - Engineer-Cloud & Infra Engg
BirlasoftPune, Maharashtra, India • Mumbai, Maharashtra, India
Posted April 10, 2026
Full Time
About the Company
Birlasoft reimagines business processes through domain expertise, enterprise solutions, and digital technologies convergence.
Job Description
The Service Desk Engineer provides technical assistance to clients, handling tier 1 requests, troubleshooting issues, and escalating unresolved problems to tier 2 teams.
Requirements
- 5-7 years of experience
- Excellent communication skills
- Strong experience and background in Global Service Desk
- Strong experience and knowledge of ITIL Process
- Strong experience and knowledge of MIM Process
- Active Directory and O365 experience