Service Desk - Engineer-Cloud & Infra Engg
BirlasoftMumbai, Maharashtra, India • Pune, Maharashtra, India
Posted April 10, 2026
Full Time
About the Company
Birlasoft reimagines business processes through domain expertise, enterprise solutions, and digital technologies convergence.
Job Description
The Service Desk Engineer provides technical assistance to clients, handles incoming tickets, calls & chats, and troubleshoots basic end user issues on various software applications, hardware and network systems.
Requirements
- 5-7 Years of experience in Global Service Desk
- Strong experience and background in ITIL Process
- Strong experience and knowledge of MIM
- Active Directory-O365 experience
- Excellent Communication Skill