Customer Experience Team Lead
BIS Safety SoftwareSherwood Park, Alberta, Canada
Posted April 1, 2026
60000 - 75000 USD
Full Time
About the Company
BIS Safety Software has been headquartered in Sherwood Park, Alberta, since 2006. We build software that helps organizations manage safety training, learning, and compliance - and we’re growing!
Job Description
BIS Safety Software is a SaaS company looking for a Customer Experience Team Lead who is eager to grow into the role, support a high-performing team, and put customers first in everything they do. The team is the heart of the client experience at BIS, and we want a leader who takes that seriously.
Requirements
- Strong emotional intelligence with the ability to lead with empathy and compassion
- Excellent communication skills and the ability to coach others on tone, empathy, and professionalism
- Ability to lead with ownership, not just task completion - taking initiative and following through
Benefits
- Employee Stock Ownership Plan (ESOP)
- Full medical, dental, and vision coverage
- Life insurance and disability insurance
- Health spending account
- Flexible working hours
- On-the-job training and growth opportunities
- Free on-site parking
