Tech Customer Support Specialist

We are looking for a Tech Customer Support Specialist to join our team and take ownership of technical support across our products. In this role, you will focus on solving complex technical issues, working closely with engineering and product teams, while also supporting onboarding and basic operational flows when needed.

Requirements

• Fluency in English (spoken and written)
• Experience in a technical support or client-facing role (SaaS, fintech, or similar)
• Strong troubleshooting skills, especially in web-based and API-driven systems
• Hands-on experience with APIs (REST/JSON) and debugging tools (e.g., Postman, browser dev tools)
• Strong communication and interpersonal skills
• High sense of ownership and accountability
• Ability to manage multiple issues simultaneously and prioritize effectively
• Problem-solving mindset and ability to navigate ambiguity
• Comfortable working in fast-paced environments and handling real-time issues

Benefits

• Me Time program, including unlimited paid time off
• Remote-first work environment
• Employee Stock Option program
• Zero trading fees through our Bitso Alpha app
• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave
• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina