Customer Success Team Lead – French / Growth / Mena

BizAway is a solid international company with strong ambitions and great expertise, focusing on sustainability and travel management. We're looking for a Customer Success Team Lead to contribute to the growth and success of our Customer Success team, leading a team of 6-8 Customer Success Executives managing corporate client portfolios.

Requirements

• Proven experience leading a team (ideally in Customer Success, Account Management, or Sales)
• Strong understanding of the customer lifecycle: onboarding, adoption, renewals, and growth
• Commercially minded and confident with upselling and contract negotiations
• Excellent leadership, communication, and interpersonal skills
• Fluent in English and French (additional languages are a plus)

Benefits

• Competitive salary and performance-based bonus
• Opportunity to shape BizAway’s approach to scalable customer success
• Multicultural and international team
• Collaborative and smart environment to work and learn
• Flexible working policy (3 days in the office + 2 remote) and office in the very heart of Barcelona