Support Engineer

BlackStone eIT seeks a Support Engineer to assist clients with technical issues and enhance customer satisfaction through expertise and dedication.

Requirements

• Degree in Computer Science, Engineering, or a related field.
• A minimum of 2 years of experience in technical support or help desk roles.
• Proficiency in troubleshooting Windows, Linux, and Mac OS systems.
• Familiarity with networking concepts and technologies (TCP/IP, DNS, DHCP).
• Strong communication skills with the ability to convey technical information to non-technical users.
• Experience with ticketing systems and customer relationship management software.
• Excellent problem-solving skills and a proactive approach to challenges.
• Customer-oriented mindset, with a focus on delivering high-quality support.
• Ability to work collaboratively in a fast-paced environment.
• General knowledge of cloud services and virtualization is a plus.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan