Customer Engineer
BlandSan Francisco, California, United States
Posted March 25, 2026
120000 - 150000 USD
Full Time
About the Company
Bland is a pioneering enterprise focused on delivering AI-driven phone call solutions. Their core offering leverages advanced artificial intelligence to enhance communication efficiency and customer engagement. By automating routine calls and providing intelligent analytics, Bland aims to streamline business operations and improve user experiences.
Job Description
We're looking for a detail-oriented and customer-obsessed Customer Engineer to join our customer team. In this role, you will be the go-to person for addressing customer issues, troubleshooting technical problems, and ensuring our users have a seamless experience with Bland.
Requirements
- 3+ years of experience in technical customer support or a similar role
- Strong troubleshooting skills with a structured approach to solving technical problems
- Excellent communication skills, with the ability to simplify complex concepts for non-technical users and articulate technical details in a way that resonates with developers
- Familiarity with SaaS platforms, APIs, or developer tools is highly desirable
- Proficiency in using support ticketing systems, such as Plain, Intercom, or Zendesk
- Comfortable debugging production issues using tools like Datadog, including understanding customer impact and monitoring platform health
- Able to write accurate and complete SQL queries
- Experience working with Stripe or similar billing systems
- Self-starter with a strong sense of accountability and the ability to manage multiple tasks efficiently
- Basic JS experience, including operating in local or staging environments
- Positive and empathetic approach to customer and developer interactions, ensuring a high level of satisfaction
Benefits
- Meaningful equity
- Generous benefits
