Head of Support

Blink is a mobile-first employee experience platform that is re-connecting distributed organisations, enabling seamless communication, and re-engaging employees. We're looking for a Head of Support to lead and operate a global support function, ensuring every customer feels genuinely cared for, consistently and at scale.

Requirements

• Significant experience leading Support in a SaaS environment.
• Experience managing distributed teams in a 24/7 model.
• Strong product fluency and ability to work closely with Engineering.
• Commercial awareness, with experience supporting renewals or retention initiatives.

Benefits

• Competitive salary.
• Stock options.
• 25 days' leave + public holidays.
• Additional time off between Christmas and New Year.
• Private healthcare with AXA.
• 3% employer pension contribution when you contribute 5%.
• Cycle to Work scheme.
• Social events.
• Enhanced parental leave.