Sales Training & Development Manager, Senior

The Senior Manager, Sales Training & Enablement is a strategic and hands-on role dedicated to elevating the skills, confidence, and commercial effectiveness of our Customer Success organization. This individual will design and deliver world-class enablement programs that empower Customer Success Managers (CSMs) and Customer Success Leaders (CSLs) to drive retention, expansion, and long-term customer value.

Requirements

• Demonstrated ability to originate a creative and innovative approach to sales training needs, using latest technology and approaches to adult learning.
• Proven ability to be a self-starter, goal oriented, comfortable with a changing environment, possess excellent communication skills, and have the ability to work as a team member required.
• Excellent presentation (platform) skills.
• Ability to effectively work in groups, prepare and give relevant, targeted presentations to large and small audiences, and train clients on how to navigate online services.
• Ability to communicate effectively over the phone for extended periods of time.
• Ability to utilize effective selling skills.
• Detail oriented, organized, efficient and professional.
• Demonstrated ability to display confidence in difficult and diverse situations.
• Strong proficiency in Microsoft Office Tools, especially MS Access (tables, queries, reports), MS Excel (formulas, macros, pivot tables, formatting), PowerPoint and Word.
• Ability to travel within the United States as needed or required, which may include overnight and/or weekend travel.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance