Senior Manager, Desktop SupportÂ
Blue Ant MediaToronto, Ontario, Canada
Posted April 7, 2026
90000 - 105000 CAD
Full Time
About the Company
Blue Ant Media is a privately held international media company headquartered in Toronto that specializes in premium content creation, distribution, and channel operations across streaming and broadcast platforms. Their studio produces a diverse slate of original programming— including documentaries, lifestyle, and entertainment— that is licensed worldwide, while their portfolio of free and pay‑TV brands such as Love Nature, BBC Earth Canada, and Drag Race Universe reaches millions of viewers across six continents. By combining in‑house production expertise with a robust rights‑management business, Blue Ant Media delivers high‑quality, genre‑spanning content that meets the evolving demands of global audiences. The company’s global footprint—offices in North America, Europe, Asia, and Australia—supports a collaborative, culturally diverse work environment that encourages innovation and career growth.
Job Description
We are seeking a Senior Manager, Desktop Support to lead our end-user support function and ensure reliable, high-quality technical support across the organization.
Requirements
- Lead, coach, and support the desktop support team to deliver responsive and consistent end-user service
- Assign, prioritize, and monitor support tickets to ensure issues are resolved within established service levels
- Act as the escalation point for complex hardware, software, and end-user support issues
- Maintain accurate hardware and software inventory, asset records, and lifecycle tracking
- Develop and maintain support documentation, troubleshooting guides, and knowledge base articles
- Track team performance, service metrics, and recurring issues; provide regular reporting to leadership
- Identify opportunities to improve support processes, user experience, and operational efficiency
- Coordinate with infrastructure, security, networking, and application teams on escalations, projects, and deployments
- Support onboarding and offboarding activities related to user accounts, devices, and access
- Ensure adherence to IT policies, security standards, and software licensing requirements
- Participate in planning and execution of IT initiatives, system upgrades, and endpoint-related projects
- Provide guidance and training to users and junior support staff as needed
Benefits
- Anticipated salary range of $90,000 - $105,000 per year
- Full-time position
