Contact Center Representative
BMI Federal Credit UnionDublin, Ohio, United States
Posted March 5, 2026
19 - 21.5 USD
Full Time
About the Company
BMI Federal Credit Union is a member-owned, not-for-profit financial cooperative serving residents, workers, worshipers, and students across Franklin, Licking, Fairfield, Pickaway, Madison, Union, Delaware, and Morrow Counties. It offers a full range of banking products—including checking and savings accounts, certificates, mortgages, home-equity loans, and business accounts—alongside employee-benefit and financial-coaching services designed to improve members' financial lives. With federal insurance from the National Credit Union Administration and additional coverage from Excess Share Insurance Corporation, BMI FCU delivers secure, competitive, and convenient financial solutions while maintaining a strong commitment to community welfare. As an equal housing lender, the organization combines financial strength with a mission to promote the well-being of its members and the broader community.
Job Description
Contact Center Representative is responsible for answering member inquiries received through the telephone, email, or chat, providing support and information to enhance the member experience.
Requirements
- High school diploma or equivalent
- 1-3 years of experience in a financial institution customer service environment
- Exceptional customer service skills
- Excellent communication and interpersonal skills
- Ability to balance multiple tasks and changing priorities
- Strong analytical and problem-solving skills
- Proficient in Microsoft Office
- Basic math skills
Benefits
- 401(k) Plan with Company Match
- Paid Time Off & Paid Holidays
- Medical, Dental, and Vision Insurance
- Robust Wellness Program
- Life & Disability Insurance
- Educational Assistance
- Generous Health Reimbursement Arrangement (HRA) Funds
- Employee Assistance Program (EAP)
