At BNY, our culture allows us to run our company better and enables employees’ growth and success. We're seeking a future team member for the role of a Senior Vice President, Client Service to join our Client Services team.
Requirements
- Develop a thorough understanding of our client’s business, operating model and technology strategy
- Deliver exceptional service aligned to clients’ needs and expectations across BNY’s product and services offering
- Act as the central point of escalation across all Operations, Technology and service delivery
- Cultivate a deep relationship and appreciation for what drives our clients’ service requirements
- Facilitate communication across our clients’ organization (e.g., industry news, regulatory and BNY change, product evolution)
- Maintain a culture of continuous service improvement across all products and services
- Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities
- Deliver robust operational analytics, insights, and transparency into service performance, leveraging industry leading interfaces
- Guide service evolution based on client requirements and changing operating model
- Drive high quality client experience and service, operating model improvements, product innovation, and thought leadership based on client feedback and our in-depth service knowledge and expertise
- Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions
- Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future
Benefits
- Competitive compensation
- Flexible global resources and tools
- Health, wellbeing, and personal resilience programs
- Paid volunteer time
- Paid leaves
- Generous paid leaves, including paid volunteer time
- Discretionary bonuses
- Short and long-term incentive packages
- Company-sponsored benefit programs
